Privacy Policy

Last updated: July 2026

VTC Nouvelle is committed to protecting the privacy of its users in accordance with the General Data Protection Regulation (GDPR, EU 2016/679).

1. Data controller

VTC NOUVELLE (SAS), 87 rue Aristide Briand, 93220 Gagny, France — contact@vtcnouvelle.fr

2. Data collected

When using the contact form, we collect: first and last name, email address, phone number, journey date, desired service type and any message entered in the form.

3. Purposes of processing

• Responding to quote and booking requests
• Managing the client relationship
• Sending confirmations and invoices
• Improving our services

4. Legal basis

Processing is based on the performance of the contract (transport service) or your consent for commercial communications.

5. Data recipients

Your data is not sold or transferred to third parties. It may be shared with our technical service providers (host, email tool) within the strict scope of their missions.

6. Retention period

Client data is kept for 3 years from the last contact. Billing data is kept for 10 years in accordance with legal obligations.

7. Your rights

Under the GDPR, you have the following rights: access, rectification, erasure, objection, restriction, portability. To exercise them, contact: contact@vtcnouvelle.fr.

8. Cookies

This site may use anonymous statistical cookies. No advertising cookies are placed without your explicit consent.